Orders, Returns and Cancellation Policy – Super73

I received my Z-Series with Trooper Tires instead of the LZRD/Street Tires.

Due to a tire shortage within the e-bike industry, Super73 has had to substitute some of its Z-Series model components to prevent a stop in production. Super73 - ZX Both the Trooper and LZRD tire... See more

What is your return/cancellation policy?

SUPER73 RETURN AND CANCELLATION POLICY We stand by the quality of our products and do not accept returns on used or opened items. Order Cancellations and Returns Cancellation requests for in-stock ... See more

How do I start a return?

We stand by the quality of our products and do not accept returns on used or opened items. Super73 Bike Orders Canceled bike orders, items that are refused at delivery, and unopened bike shipmen... See more

Am I able to process an Exchange?

Accessories, Apparel, and Replacement Parts We accept returns on orders placed in the US within 15 days of order fulfillment. Super73 staff will inspect the return before a refund is processed. If... See more

Do you offer price adjustments?

Price Adjustment Policy We honor price adjustments on orders placed within 10 days before the start of any sale. We do not honor price adjustments on already discounted items or orders placed with... See more

Can I change my order? (i.e. color variant or model)

Order Modifications Our automated process sends orders to our distribution centers to fulfil without delay. We are unable to make any modifications to an order once confirmed. Modifications can inc... See more

Can I customize/modify my bike before it ships?

We are unable to offer customization or modifications to any of our models before shipping. Additional Super73 accessories are shipped separately. We hope to make customization an option available ... See more