We want you to feel great about your SUPER73 purchase, and we stand by the quality of our products. If something isn’t right, here’s how returns work and how to get started.
Please note that we don’t accept returns on used or opened items.
SUPER73 bike orders
- Restocking fee: Canceled bike orders, items refused at delivery, and unopened bike shipments are subject to a 15% restocking fee, which is deducted from your refund at the point of return.
- Proof it’s unopened: We’ll verify that your bike is unopened with photos. Please submit them within 15 days of delivery.
- Approval and refund: If your return is approved, we’ll send you further instructions. Once the bike is received and passes inspection, we’ll issue your refund minus the restocking fee.
- Shipping costs: All shipping costs are non-refundable.
- To start your return: Visit the assistant at the bottom right of your page.
Accessories, apparel, and replacement parts
We accept returns on accessories, apparel, and parts that are unopened and unused, for orders placed within the US within 30 days of Order Delivery To help your return go smoothly:
- Items should be unworn, unwashed, undamaged, and have tags intact (when applicable).
- Accessories should come back in their original packaging.
- Our team inspects every return before a refund is processed.
- If an item comes back with dirt or debris we can’t easily clean off (like deodorant or excessive pet hair), we’ll send it back to you and it will be considered final sale and non-returnable.
To start an accessory, apparel, or replacement part return, click here.
Good to know
- Batteries: All battery purchases are final sale, except for what’s covered by our warranty and approved by us.
- Refunds: Refunds go back to your original form of payment. Please allow 7-10 business days for your bank to credit the funds.
- Lost returns: SUPER73 is not responsible for lost or misrouted returns, so we recommend using a tracked shipping method.
- Need to cancel instead? Order cancellations must be requested within 24 hours of placing your order.
Still shopping?
Thinking about a swap or a different model? Explore the full lineup or browse our official accessories to find the right fit.
Questions? We’re here to help.
Not sure where your return stands? Call us at (949) 649-4607, Monday to Friday, 7AM to 6PM PST, or visit our Contact Us page.