We stand by the quality of our products and do not accept returns on used or opened items.
Canceled bike orders, items that are refused at delivery, and unopened bike shipments are subject to a 15% re-stocking fee, which will be deducted from the total refunded amount at the point of return. Proof of unopened items will need to be verified with photos and submitted to firstname.lastname@example.org. A label will be provided when the return is approved. A refund will be issued once the item is received and inspected.
We accept returns on accessories, merchandise, and parts if the item is unopened and unused. We accept returns on orders placed within the US within 15 days of order fulfillment. Refunds will not be processed until the merchandise is inspected by SUPER73 staff. If your item is returned to us with dirt and debris (i.e., deodorant, excessive pet hair, etc.) that we can not easily clean off, your item will be returned to you and considered final sale and non-returnable.
Please ensure that items are unworn, unwashed, tags intact (when applicable), and undamaged. The customer will be responsible for return shipping.
To start a return, click here.
SUPER73 is not responsible for lost or misrouted returns.